Sumitomo Corporation is a Japanese multinational company established in December 1919 with it’s base in Tokyo. Sumitomo Corporation’s origin dates back to the 17th century, when Mr. Masatomo Sumitomo opened a book and medicine shop in Kyoto. Masatomo wrote and left for posterity a document entitled “Monjuin Shiigaki (Founder’s Precepts)”, describing how a merchant should conduct business. Forming the basis of Sumitomo’s Business Philosophy of pursuing integrity and sound management rather than easy gains, these teachings have been passed down and adhered to across the Sumitomo Group for 400 years, right up until today. The group started its operations in India with Sumitomo Corporation India Private Limited in 1997 and has now ventured into Car Auto Leasing segment with SMAS Auto Leasing India Pvt Ltd, in November 2013 and the company is not only restricted to cars but also leases out other vehicles as per the customer needs.
Who is responsible for the personal information collected on this site?
Your personal data is controlled ultimately by SMAS Auto Leasing India Pvt Ltd., a company registered under the laws of India, whose registered office is at 404, 4th Floor, Worldmark 2, Asset No. 8, Aerocity Hospitality District, New Delhi-110037.
Special Notice – if you are under 18 years old
Our website is not aimed at individuals under 18 years old and we will not collect, use, provide or process in any other form of personal information of individuals under the age of 18 deliberately. We therefore also ask you, if you are under 18 years old or not. Please do not send us your personal information (for example, your name, address and email address).
If you are under 18 years old and you nevertheless wish to ask a question or use this website in anyway which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.
Purpose of the collection of your data
One of the purpose of our website is to inform you of who we are and what we do. We collect and use personal information (including name, address, telephone number and email) to provide you with the required services, or it’s information. We would therefore use your personal information in order to:
To optimise our services we may wish to use your personal data for direct marketing. As we respect your privacy, we will only use your personal data for this purpose when you are aware and if required we will request your consent prior to using your personal data for direct marketing.
Additionally, if at any time you wish us to stop using your information for any or all of the above purposes, please contact us as set out below. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
In addition, the collected personal data will (occasionally) be transferred to selected third parties, which may be located outside of India as part of the services offered to you through our site.
These third parties will not use your personal information for any other purposes than what we have agreed with them. SMAS requests those third parties to implement adequate levels of protection in order to safeguard your personal information.
We respect your personal information and therefore, we will take steps to ensure that your privacy rights continue to be protected if we transfer your information outside of the India in this way. In addition, if you use our services while you are outside India, your information may be transferred outside India in order to provide you with those services.
Please be assured that we will not use your information for any of the purposes if you have indicated that you do not wish us to use your information in this way when submitting the information or at later stage.
Collection of non-personal information
We may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our website. We may also aggregate details which you have submitted to the site. You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this website.
Interaction between you and us
However, we can of course not control and be responsible for other parties’ use of the personal information which you make available to them through this website. We encourage you to be careful about what personal information you disclose in this way.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review, change or delete the details you have supplied us with, please contact us as set out below.
Security of your personal data
As we value your personal information, we will ensure an adequate level of protection. We have therefore implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.
Use of your personal information submitted to other web sites
We recommend that you check the policy of each website you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party website. Please contact the owner or operator of such website if you have any concerns or questions.
Third Party Links
Occasionally at our discretion we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless we seek to protect the integrity of our site and welcome any feedback about these sites.
We use the term “cookies” to refer to cookies and other similar technologies
1.What is a cookie?
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.
When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.
Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.
3.How are third party cookies used?
4.How do I reject and delete cookies?
You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally.
Limitation of Liability
SMAS reserves the right to disclose information submitted to it by the visitor to law enforcement and government agencies upon their requirements as may be requested by them. However SMAS reserves no liability if the said information is used by them for their required usage. The liability of SMAS will be limited to the extent of information shared by it with third parties without the consent of the visitor and includes all personal information only.
What Are Your Rights?
You have a right to know what personal data we hold about you. You have a right to have incomplete, incorrect, unnecessary or outdated personal data deleted or updated. You have a right to unsubscribe from direct marketing messages and to request that we stop processing your personal data for direct marketing purposes or on other compelling legal grounds. However, if you opt-out from marketing and other communications, critical alerts may still be sent to you.
You may exercise your rights by contacting us or by managing your account and choices through available profile management tools on your device and our services.
Grievance Redressal Policy
SMAS strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. The self-review will be of help in identifying shortcomings in the product features and service delivery. If you’re disappointed, then at some point in time we’ve not done a great enough job.
SMAS policy on grievance redressal follows the under noted principles.
We understand that customer grievances can happen due to multiple reasons. It can be because of the gap between the promised service levels and the service levels actually offered. Since we are dealing with humans, a lot of grievances can arise due to the attitudinal and the way communication gets done. It can also happen due to the actual errors across the system.
Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by SMAS. They can give their complaint/ feedback in writing, email, or on the website.
In order to make SMAS redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated timeframe.
Awareness of Grievance Redressal System
At SMAS, the users’ experience is what we deliberate and focus on. This is why we listen and take the time to know our users and take their concerns seriously. Going skin-deep to analyze and scrutinize, how you would feel from the time you step-in to the website till the time you’re done, helps us evolve and enhance our services. If a user has found our experience simple and incredible we know we are doing something worthy. However, when a user is concerned or has complaints we do everything we can to fix it and make it right.
Sensitizing staff on handling complaints
Our staff undergoes regular training to ensure that consumers queries and grievances are handled properly. They are encouraged to work in a manner which helps us in building the consumer trust and confidence. This reflects in both the operations as well as the customer communications. Top reasons behind the consumer queries are analysed and worked upon in a way which aims at removal of these reasons from the root. This helps in improving the overall quality of the service levels gradually.
How to reach SMAS
We suggest calling the company helpline number 011-48288300 between 9AM to 6PM.
If the resolution you received does not meet your expectations, please write to us at email@example.com
If you are still not satisfied, please write to:
406,4thTH Floor, Worldmark – II
Asset No 8, Aerocity Hospitality District
We recommend that customer sends us a query/grievance by logging in his website account and using the ‘Help and Support’ section. It is also recommended that the customer writes his complaint reference number provided by our customer care team in all further communication with us regarding a particular issue. This enables us to get more details about the customer and the query quickly and helps to resolve the query faster.
Estimated time taken to address your queries, concerns, complaints
Suitable timelines have been set for every complaint depending upon the investigations which would be involved in resolving the same. Here are the estimated timelines at various levels of queries/escalations
First response to a user’s query/ concern 48 hrs
Follow-up queries 72 hrs
Escalated cases 7 working days
Customer grievances 15 working days
Changes to this policy
How you can contact us